PLEASE CLICK TO CHECK SHIPPING INFO FIRST | FREE SHIPPING OVER $35!

Shipping & Return

SHIPPING

Thanks for choosing Heathyoga!

Please attention that the logistics networks are very unstable now. We do our best to ship orders as quickly as possible, but your order may need more days to be delivered. Please email customerservice@heathyoga.net for any detail info. Sincerely apologies for the inconvenience.

DELIVERY LIMITATION due to the current situation:

Fastest Delivery at USA address: 5 -10 DAYS

Fastest Delivery at UK address:   Please accept our apologies that current inventory in the UK warehouse had been sold out. TEMPORARILY DO NOT support to delivery to UK address.


Heathyoga is committed to providing the highest level of customer. It is our policy that our customers should be treated with dignity and respect. Your satisfaction is always our guarantee.

  • We currently offer FREE shipping for all orders OVER $35 within countries below!
  • United States
    • All orders are processed within 2-4 business days(Inventory permitting).
    • Most orders placed will reach you within 5-15 business days.

    For other International Shipping questions or inquiries, please email to

    customerservice@heathyoga.net or message us on Facebook.

    
    

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    RETURN

    We want you to be 100% satisfied with your purchase.Should you be unhappy with any part of your order, we encourage you to contact us immediately. We are committed to doing whatever we can to resolve the situation to your satisfaction!

    If you are not happy with your purchase and wish to return an item, please email to  customerservice@heathyoga.net  and provide your order number as well as the reason for your return. Our customer service team will contact you and will send further instructions to resolve the situation.

    Please note the following to our return and exchange policy:

    • We offer FREE returns within 30 days of receiving your order. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
    • Shipping charges for returned items will be the responsibility of the customer.
    • The item you purchased has not been used, worn, or washed.
    • Discounted items are final and cannot be returned or exchanged.
    • Returned items must be in the original packaging, including any accessories, manuals, and documentation. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

    DAMAGED, WRONG, OR MISSING ITEMS

    If you receive any defective or incorrect items, please email to  customerservice@heathyoga.net  include the following information:

    • Order number
    • Proof of purchase
    • Video or photo of the faulty product 
    • Complete delivery address

     

    REFUNDS & PROCESSING TIME

    You will be notified via the email address associated with your order within 24 business hours of your return's arrival at our Online Division. It can take up to two weeks to fully process your return and reimbursement. Refunds will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account.